TERMS & CONDITIONS

Quotes & Pricing

  • Quotes are valid for 30 days unless otherwise stated.

  • Quotes are based on the information available at the time and may be revised if hidden damage or additional work is discovered.

  • Any variations or additional works requested by the customer will be discussed and approved before proceeding.

Payment Terms

Standard Service Visits

  • Payment is due upon completion of the works.

Larger Projects

  • A deposit and progress payments may apply as specified in the quotation.

  • Final payment is due upon completion of the works.

  • Invoices not paid within agreed terms may incur reasonable recovery costs and interest as permitted by law.

Materials

  • Materials remain the property of Friendly Neighbour Property Care until paid in full.

  • Material costs may be payable prior to purchase for larger projects.

  • Variations in material availability or pricing may require adjustments to quotations.

Access & Communication

Customers agree to:

  • Provide safe and reasonable access to the property.

  • Ensure pets and children are appropriately supervised.

  • Advise of any known hazards or issues prior to commencement.

If work cannot proceed due to lack of access or unforeseen circumstances outside our control, additional charges may apply.

Equipment & Site Conditions

Friendly Neighbour Property Care will provide all standard tools and equipment required to complete the agreed works.

Customers are responsible for ensuring:

  • Suitable parking is available where reasonably possible.

  • Access to electricity and water is available where required.

  • The work area is safe and reasonably clear.

Insurance

Friendly Neighbour Property Care maintains appropriate Public Liability Insurance.

Copies of insurance certificates can be provided upon request.

Existing Conditions

We are not responsible for:

  • Hidden defects

  • Pre-existing damage

  • Structural issues

  • Non-compliant previous works

  • Deteriorated materials that fail during repair attempts

Where such issues are identified, we will discuss suitable options with you before proceeding.

Completion of Works

A job will be deemed complete when:

  • The agreed scope of works has been completed; or

  • Practical completion has been achieved and the work can reasonably be used for its intended purpose.

Minor touch-ups or defects that do not materially affect functionality shall not delay final payment.

Variations

Any additional work requested by the customer that falls outside the original scope will be treated as a variation.

Variations may result in:

  • Additional charges

  • Extended completion times

  • Additional material costs

No variation work will proceed without customer approval.

Delays

Friendly Neighbour Property Care will not be responsible for delays caused by:

  • Weather conditions

  • Material shortages

  • Supplier delays

  • Unforeseen site conditions

  • Customer requested changes

  • Events outside reasonable control

Cancellations

For standard bookings:

  • More than 24 hours notice: no charge.

  • Less than 24 hours notice: a cancellation fee may apply.

Deposits paid for larger projects may be partially retained to cover materials purchased, administration costs and loss of booking time.

Safety

We reserve the right to decline or cease works where:

  • Conditions are unsafe;

  • The work falls outside our expertise;

  • The work requires a licensed trade;

  • The work presents unreasonable risk to people or property.

Warranty

We stand behind the quality of our workmanship.

If you believe there is an issue relating to our workmanship, please contact us promptly and we will work with you to achieve a fair outcome.

This warranty does not apply to:

  • Normal wear and tear

  • Customer supplied materials

  • Misuse or damage by others

  • Pre-existing defects

  • Movement, settlement or deterioration of existing structures.

Limitation of Scope

Friendly Neighbour Property Care specialises in small to medium home maintenance, repairs and improvements.

We do not undertake:

  • Electrical works

  • Plumbing or gas fitting

  • Structural building works

  • Asbestos removal

  • High-risk construction work

  • Works requiring specialist licensing unless specifically agreed.

Photos

Friendly Neighbour Property Care may take photographs of works before, during and after completion for record keeping, insurance purposes and marketing. Customer privacy will always be respected and identifying information will never be shared without permission.